Live, practical training for eye hospital teams — built from real front-desk, clinical, and consultation engagements, not generic corporate content.
A live 90-minute breakdown of the 7 touchpoints that decide patient loyalty.
Every framework is drawn from actual engagements, not textbook training theory.
Built around the exact patient journey inside an eye hospital, not generic retail training.
Walk away with a certificate and a self-audit workbook your team can use immediately.
Taught by people who've sat inside real hospital operations, not professional trainers.
7 touchpoints that quietly decide whether a patient becomes loyal — mapped from real hospital engagements across India.
The 7-minute relationship, reimagined — live on 2nd August.
A live, 90-minute breakdown of the 7 moments that decide patient loyalty — with real examples from 30+ hospital engagements.
The Phone Rings and Walking In — how the first 60 seconds set the tone for everything after.
The Wait and Pre-Testing — the silent moments where trust is quietly won or lost.
The Consultation — where clinical trust and the pricing conversation meet in a single moment that decides everything.
Choosing the Frame and the Last Counter — the moments that decide if a patient ever comes back.
No recorded slides. Every session is live, with real Q&A and frameworks you can apply the next day.
The 7 touchpoints that decide patient loyalty, live in 90 minutes.
For optometrists and technicians — precision, consistency, patient confidence.
For centre managers and COOs building consistent, patient-first teams.
"Every framework we teach has been tested inside a real hospital — not written in a boardroom."
Quick answers before you register.
info@purplesquirrelacademy.org
For team & institution enrollments.
Updates on every upcoming programme.
Hospital owners, medical directors, centre managers — anyone responsible for the patient experience end-to-end.
Yes — built specifically around the eye-care patient journey, from real hospital engagements.
Yes, every participant receives a completion certificate and a self-audit workbook.
Yes — see the Team / Institution pricing option above, or contact us directly.
Join the live Moments of Truth webinar — 2nd August, early bird seats limited.
Register now